36bet Privacy Policy

When you register and use 36bet, we collect several categories of personal information to provide you with a complete, secure, and personalised betting experience. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and nationality as provided during account registration.
• Contact information: email address, mobile phone number, and residential address (city, district, and division within Bangladesh where applicable, e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (such as bKash, Nagad, Rocket, or Upay mobile wallet numbers), and account balance data.
• Technical information: IP address, browser type and version, device type and operating system, session timestamps, and platform activity logs.
• Gameplay data: betting history, game selections, wagering activity, bonus usage, and responsible gaming preferences such as deposit limits or self-exclusion settings.

We collect this information directly from you at registration or during platform use, automatically via cookies and tracking technologies, and occasionally from identity verification partners as required for account security and fraud prevention.

The personal data we collect is used solely to operate, improve, and personalise your experience on 36bet. Specifically, we use your information to:

• Create and manage your 36bet account, verify your identity, and process account registration securely.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Deliver customer support services and respond to queries, complaints, and responsible gaming requests in a timely manner.
• Prevent fraudulent activity, money laundering, underage gambling, and other illegal behaviours by monitoring account activity and transaction patterns.
• Personalise your platform experience, including game recommendations, promotional offers, and relevant content based on your activity history and preferences.
• Comply with applicable legal and regulatory obligations, including maintaining records as required for offshore gaming operations.

36bet uses cookies, pixel tags, and similar technologies to operate the platform effectively and improve user experience. Cookies are small data files stored on your device that help us recognise you on return visits, maintain your session state, and analyse platform performance. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period).

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform. We do not use cookies to deliver third-party advertising or to track your activity across unrelated websites.

36bet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party partners who assist us in operating the platform (e.g. payment processors such as bKash, Nagad; game software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) are given access only to the data strictly necessary to perform their specific functions and are contractually bound to protect it.
• Legal obligations: we may disclose information when required by applicable law, court order, or regulatory request, or to protect the rights, property, and safety of 36bet, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction. We will notify you in advance of any such change and provide you with choices regarding your information.

At no point will 36bet share your data with advertisers, data brokers, or unrelated commercial entities. Your trust is the foundation of our service.

All financial transactions on 36bet — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card methods — are processed through secure, encrypted payment gateways. We apply SSL/TLS encryption to all data transmitted between your device and our servers. Sensitive financial credentials are never stored directly on our platform; they are handled exclusively by our certified payment partners.

We recommend that all players use strong, unique passwords for their 36bet accounts and avoid accessing the platform over public or unsecured Wi-Fi networks. If you believe your account has been compromised, please contact our support team immediately at [email protected].

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. For active accounts, data is retained throughout your use of the platform. If you request closure of your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it by law (for example, transaction records for financial compliance purposes) or where it is needed to resolve disputes or enforce our terms. Gameplay and transaction logs may be retained for up to five years in line with standard offshore gaming compliance practices.

We respect the rights of our users with regard to their personal data. You are entitled to:

• Access: request a copy of the personal data we hold about you at any time.
• Correction: ask us to correct inaccurate or incomplete personal information in your account.
• Deletion: request erasure of your personal data, subject to legal retention obligations.
• Objection: object to the processing of your personal data for specific purposes, including direct marketing.
• Restriction: request that we limit how we process your data in certain circumstances.

To exercise any of these rights, please contact us via email at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them.

The 36bet platform may contain links to third-party websites or services (for example, payment partner portals). This Privacy Policy applies solely to our own platform and services. We have no control over, and accept no responsibility for, the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party services you visit through our platform before submitting any personal information to them.

36bet is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently gathered data from a person under 21, we will promptly delete that information from our records. If you are a parent or guardian and believe a minor has provided us with personal information, please contact us immediately at [email protected].

36bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you directly via your registered email address or through a prominent notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the 36bet platform following any such changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 36bet handles your personal data, our dedicated privacy and support team is ready to assist you. We aim to respond to all privacy-related enquiries promptly and professionally.

Email us at: [email protected]