Terms & Conditions

1. Introduction

Welcome to 36bet, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the 36bet website, mobile interface, and all associated services. By registering an account, making a deposit, or placing any wager on 36bet, you confirm that you have read, understood, and agreed to these terms in their entirety.

These terms apply to all users accessing 36bet from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions. If you do not agree with any part of these Terms & Conditions, you must discontinue use of the platform immediately.

2. Eligibility and Account Registration

To register and maintain an active account on 36bet, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from creating an account or placing any bets.
• You must be capable of entering into a legally binding agreement under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must hold a valid bKash, Nagad, Rocket, or Upay account (or another accepted payment method) for deposit and withdrawal purposes.

3. Account Security and Verification

You are fully responsible for maintaining the confidentiality of your account credentials, including your username and password. 36bet will never ask you for your password via email, live chat, or telephone. Any activity that occurs under your account is deemed your responsibility.

KYC Verification

36bet enforces a Know Your Customer (KYC) verification process to comply with anti-money laundering obligations and to protect all users. Before processing your first withdrawal, you will be required to submit valid identity documentation. Acceptable documents include:

• National Identity Card (NID) issued by the Government of Bangladesh
• Valid Bangladeshi passport (biographical data page)
• Recent utility bill or bank statement as proof of address (dated within 90 days)

36bet reserves the right to request additional documentation at any time. Failure to provide satisfactory documentation within a reasonable period may result in account restriction, suspension, or closure. Verification decisions are made at the sole discretion of 36bet's compliance team.

4. Deposits, Withdrawals & Payments

36bet supports a range of payment methods popular among Bangladeshi players. All financial transactions must be conducted through payment methods registered in your own name. Third-party payments are strictly prohibited and will result in immediate account suspension.

Deposit Conditions

The following conditions apply to all deposits made on the 36bet platform:

• Minimum deposit amount is ৳500. Maximum single deposit limits are determined by the payment provider and may vary.
• Deposits are credited to your 36bet account instantly or within a maximum of 30 minutes, subject to network conditions.
• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa or Mastercard (where available).
• 36bet does not charge fees for deposits; however, your payment provider may impose transaction charges that are beyond 36bet's control.

Withdrawal Conditions

All withdrawal requests are subject to the following conditions:

• Minimum withdrawal amount is ৳1,000. Requests below this threshold will not be processed.
• All active bonus wagering requirements must be fully met before a withdrawal request can be approved. Withdrawing with an outstanding rollover will forfeit the associated bonus.
• Withdrawals are processed within 1-24 hours under normal circumstances. Delays may occur during peak periods or when additional verification is required.

5. Bonuses and Promotional Offers

36bet offers a range of promotional bonuses including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events like the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms:

• All bonuses carry a wagering requirement that must be completed before funds can be withdrawn. The specific rollover multiple is stated on each individual promotion page.
• Bonuses are valid for the period specified in the promotion. Unused bonus balances expire at the end of the validity window.
• Only one welcome bonus may be claimed per player account. Duplicate or multi-account bonus abuse will result in the forfeiture of all bonuses and account suspension.
• 36bet reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice if misuse or fraud is detected.

6. Prohibited Activities

To maintain a safe and equitable environment for all 36bet users, the following activities are strictly prohibited on the platform:

• Collusion, chip dumping, match-fixing, or any attempt to manipulate the outcome of a game or sporting event in which you have placed a bet.
• Using automated bots, scripts, artificial intelligence tools, or any software that provides an unfair mechanical advantage in betting or casino gameplay.
• Opening, operating, or benefiting from more than one 36bet account, including accounts registered in another person's name on your behalf.
• Money laundering, using 36bet to process, transfer, or conceal funds of unlawful origin, or using 36bet services in connection with any criminal enterprise.
• Impersonating another user, 36bet staff member, or any third party in communications or transactions on the platform.

Violations of these prohibitions will result in immediate account termination, confiscation of all account balances, and may be reported to relevant authorities. 36bet cooperates with lawful requests from regulatory bodies when required.

7. Intellectual Property

All content on the 36bet platform — including but not limited to brand logos, site design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of 36bet or its licensed content partners. No portion of the platform may be reproduced, copied, distributed, modified, or displayed commercially without prior written consent from 36bet.

The 36bet brand keyword, trade dress, and all associated marks are proprietary. Unauthorized use of the 36bet name for commercial gain — including affiliate sites, fan pages, or spoofed URLs — constitutes trademark infringement and may result in legal action.

8. Limitation of Liability

36bet provides its platform on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, 36bet expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall 36bet, its directors, employees, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including loss of winnings or failure to process a wager due to technical interruption.

9. Privacy and Data Protection

36bet collects and processes personal data in accordance with its Privacy Policy. By accepting these Terms & Conditions, you also acknowledge and consent to the data practices described in the 36bet Privacy Policy. We use SSL encryption and secure server infrastructure to protect your personal and financial information. Your data will never be sold to unaffiliated third parties. For full details on how 36bet collects, stores, and uses your information, please review our Privacy Policy at /privacy-policy.

10. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with internationally accepted principles of online gaming law. As 36bet operates as an offshore platform, disputes arising from these terms shall be resolved through binding arbitration conducted in English. Both parties agree to submit to the exclusive jurisdiction of the arbitration process before initiating any other legal proceedings.

If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that specific provision shall be severed, and the remainder of these terms shall continue in full force and effect without modification.

11. Amendments to These Terms

36bet reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice by posting a prominent notice on the 36bet platform or by updating the "Last Updated" date at the top of this page. Your continued use of the platform after any amendment constitutes your acceptance of the revised terms.

It is your responsibility to check this page periodically for updates. 36bet will not be held liable for any loss or disadvantage suffered as a result of a user's failure to review amended terms in a timely manner.

12. Contact Us

If you have questions, concerns, or complaints regarding these Terms & Conditions, our customer support team is available around the clock. You can reach 36bet support at any time via the contact details listed on this site. All formal complaints must be submitted in writing and will receive a response within 5 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Our support team communicates in English and can assist players from Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh.